Red Residential is a member of the Property Redress Scheme. This is a government approved scheme that gives tenants or landlords an “escalated complaints procedure if they are unhappy with how their complaint has been dealt with by the Agent.”
Property Redress Scheme
Red Residential strive to deliver the best experience and value for money for both landlords and tenants. Our membership of the Property Redress Scheme gives our clients the added protection of having an official third party to turn to if they have a complaint and feel we did not deal with it in a satisfactory manner.
Property Redress Scheme Process
If a landlord or tenant feels that they need to make a complaint then the first step is to put it in writing to us directly.
Red Residential will the respond to the complaint and and hopefully come to a satisfactory conclusion. If however a client does not feel that a satisfactory conclusion has been reached then they can take the complaint to the Property Redress Scheme after 8 weeks. The Scheme will then begin their process of dealing with the complaint.
More information on how the process works can be found on the Property Redress Scheme website.